Legal Operations Benchmarking Report 2021

CURIOUS FOR A LITTLE SNEAK PEAK? This report provides insights on:

  • the top priority for most legal departments in the survey
  • the main reason for outsourcing work
  • all the different legal technologies being used by the respondents


The BusyLamp Legal Operations Benchmarking report documents the findings of a survey to legal departments from around the world and of varying profiles. The report looks at similarities and differences across industries, legal expenditures, legal department sizes and geographies. It explores how certain trends are impacting key factors like reasons to outsource work and law firm performance and -issues.


The report will compare the results captured during the COVID-19 crisis with the results from our survey conducted prior to the global pandemic in 2019. Our objective is to analyse how recent events have shaped the legal tech market and the priorities of legal operations. 


ADDRESS your legal ops CHALLENGES with our solutions
Among other things, the report showed that knowledge and matter management tools are currently highly demanded by the surveyed legal departments. By investing in our solutions eBilling.Space and Matter.Space, you can combine and cover the required functionalities with one plattform.



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