“Surprise!” is not something you usually want to hear from someone who is reporting to you on outside counsel billing or the entire spend of your legal department.
In today’s legal world, there are so many compelling reasons for incorporating e-billing technology that it’s not so much a question anymore of whether a company should implement it but rather, simply, when — or why it hasn’t already been done.
Communication is a two-way street – and transparency is what drives communication to be the pathway to a successful relationship.
Certainly that’s the case when it comes to the relationship between outside counsel and inside counsel. Too often (in the corporate world) this can be a strained or even adversarial working arrangement, with suspicion, misconceptions, or unwanted surprises taking their toll. With transparency and clear communication, however, both parties can work toward the desired outcome – quality legal services performed efficiently for agreed-upon compensation – while avoiding potholes and pitfalls.